Pay or challenge a parking penalty

Pay Penalty

Pay online

Please be aware that there is no requirement for you to make a payment if you intend to challenge the PCN.

Pay your Penalty Charge Notice Securely

  • The amount you owe will not be shown if your vehicle has been taken to our car pound or your case has been passed to our debt recovery agents.
  • Please allow 24 hours from the time of issue of the PCN before making payment. We accept Visa, Mastercard, Switch/Maestro, and JCB cards only.
  • Please have the PCN reference number starting with ‘BT’ and the vehicle registration number relating to that notice ready before you start.


Pay by phone

The easiest way to make payment is online via our safe and secure payment portal. An online receipt will also be provided for your records.

If you would prefer to pay by phone then you can call our telephone payment line on 020 8099 0700 and follow the instructions.

The following payment methods are accepted:

  • Visa
  • Mastercard
  • Switch/Maestro
  • JCB

Pay by post

Complete the form on the reverse of the PCN and send with a cheque or postal order to:

London Borough of Brent (Parking Services)
PO Box 210
Sheffield S98 1NE

Your name, address, vehicle registration number and PCN number must be written on the reverse of the cheque.

Cheques should be made payable to 'London Borough of Brent'. Do not send cash through the post.


Challenging a PCN

Our online system allows you to:

  • Pay your Penalty Charge Notice (PCN)
  • View details and photographs of your PCN
  • Make a challenge or representation against your PCN
  • Check the current amount outstanding on your PCN

You can only make a representation or challenge online if you have not already done so for the same Penalty Charge Notice using any of the other methods available.

To challenge a PCN complete the online form setting out your reasons. Please include your postal address.

Challenge your Penalty Charge Notice online


The law requires us to respond to your representations within 56 days although, we will usually consider your case and let you know our decision within 21 days. If you have received another notice from us in the meantime please don’t ignore it; forward a copy of your previous letter or use our online contact form and we will investigate what’s happened to your case. 

While we do reply to online challenges by email wherever possible the law does require us to send some responses by post.

Please be aware that there is no requirement for you to make a payment if you intend to challenge the PCN.

If you are submitting a challenge within the discount period and your appeal is unsuccessful, you will be given a further opportunity to pay at the discount rate.

For further information on the process for challenging a PCN please visit the Environment and Traffic Adjudicators (ETA) website - www.londontribunals.gov.uk

ETA administers the independent tribunals established to hear appeals against Penalty Charge Notices issued by the London Local Authorities and Transport for London.

Vehicle Removal

TRACE provide an online service for anyone whose vehicle may have been towed away for illegal parking by any council in London.
The web service is available 24 hours a day, 365 days a year.

TRACE will advise which pound the vehicle has been moved to and provide information on the procedure for release.
You can also text “TRACE” followed by your Vehicle Registration Mark to 66663*.

Alternatively, contact TRACE Customer Services Helpdesk if you have any questions or if you cannot access the service online:
0845 206 8602*

*You may be charged for this service

Brent Car Pound

All vehicles removed by Brent are taken to Brent Car Pound at Unit 20-22, Whitby Avenue, Park Royal, London NW10 7SF.

To check if we have removed your vehicle, telephone the London wide TRACE service on 0845 206 8602, or call the vehicle storage pound on 020 8290 8300 and choose option 5 followed by the option for required service.

Opening times

Monday to Sunday: 9am - 7pm

Event Days: 9am to 7pm (or two hours after the Event has finished)

Bank Holidays: 9am to 6pm

Christmas Day and New Year’s Day the pound is closed

Cost of release

The cost of releasing a vehicle that has been removed to the car pound is £200, plus the relevant penalty charge. If a vehicle is left in the pound for over 24 hours, a storage charge of £40 per day is also payable.

Bring identification

When you come to collect your vehicle, you must bring three pieces of identification with you:

  • Driving licence / passport
  • Vehicle registration document / vehicle insurance / rental agreement
  • Utility bill / council tax or bank statement


Parking enforcement

Report a parking violation

Call 020 8290 8300 if you see parking rules being abused so our enforcement officers can investigate.

Parking and traffic movement violations on red routes are managed by Transport for London.

Why we enforce parking restrictions

Parking management measures are put in place to help ease congestion caused by inconsiderate parking, increase road safety, improve traffic flow, improve conditions for walking, cycling and the use of public transport and to reduce the costs of transport on people and the environment.

Our civil enforcement officers (CEOs) patrol the borough for contraventions but give priority to Controlled Parking Zones (CPZs).

How we enforce parking contraventions

If a vehicle is parked in contravention of a parking restriction, a penalty charge notice (PCN) will be placed on the windscreen of the vehicle, handed directly to the driver or sent to the registered keeper of the vehicle by post. We give a 50 per cent discount if payment is received within 14 days from the date the PCN was issued. 

Contraventions such as parking on yellow lines, bus stops, pedestrian crossings, grass verges and the public footway are enforced by Civil Enforcement Officers (CEOs) as well as:

  • parking in permit bays without displaying the correct permit
  • parking in pay and display bays without paying the correct charge
  • parking outside school keep clear markings

Moving traffic contraventions (box junctions) and parking restrictions are monitored by CCTV cameras and mobile CCTV vehicles. Our CCTV operators are fully trained and follow the London Council's Code of Practice. We also enforce regulations where a vehicle has blocked a driveway.

Warning notices rather than PCNs are issued for two weeks following the implementation of a new parking scheme, or for up to seven days following the expiry of a resident permit. PCNs are issued using a hand held computer and photographs are taken of the contravention for evidence purposes. Parking and traffic movement violations on red routes are managed by Transport for London.

Civil Enforcement Officers (CEOs)

We work in partnership with Serco to manage parking services and to enforce parking regulations. Civil Enforcement Officers (CEOs) are trained before they start their enforcement duties and are required to follow guidance set by the London Council's Code of Practice. They wear a uniform that is easily recognisable and each officer is identifiable by their individual identification number.

Our CEOs are not paid on commission and do not have daily targets for the number of tickets they must issue. Assaults on our CEOs are treated very seriously and will be investigated and reported to the police if necessary. Allegations of dishonesty and impropriety by CEOs are fully investigated. All our CEOs are now equipped with body worn video equipment.

Lost PCNs

Lost PCNs

If you have lost your parking ticket, please complete the following form

Request PCN reference number for a lost parking ticket